Engagement & CRM
Engagement & CRM
Enquiries that turn into customers, and automatic recalls for jabs, grooms and expiring packages over WhatsApp, SMS or email.
Used daily by · Owners, managers, front desk
What Engagement & CRM does
Pet care runs on a clock. Boosters come due, coats grow back, food runs out. That's predictable revenue if something remembers it for you, and lost revenue if it doesn't. Set the rules once and the messages go out whether or not you had a good week.
Capabilities
Inside Engagement & CRM
01
Enquiries
Log the walk-in or the phone call, and turn it into a customer and a pet without typing anything twice.
02
Rules that run themselves
Jab due, groom due, package about to expire, follow-up after a consult. Written once, running forever.
03
WhatsApp, SMS, email
Reach people where they actually read. WhatsApp gets opened. Email mostly doesn't.
04
Campaigns to a real list
Everyone who hasn't been in for six months. Every cat owner. Everyone at the Riverside branch. Built from your own data.
05
An outbox you can check
What went out, to whom, on what channel, and whether it landed.
06
Run a recall on demand
A quiet Tuesday is a good day to pull the list of everyone overdue and work it.
The flow
How a day runs in Engagement & CRM
- 01
Enquiry logged at the desk or online
- 02
Converted to a customer and pet in one step
- 03
Reminder rules attach themselves
- 04
Recalls go out on schedule
- 05
Campaign to a segment when you want one
- 06
Everything recorded in the outbox
Guides on this
A vaccination policy for boarding kennels, and how to actually enforce it
The policy is the easy part. Enforcing it at 7am on a Friday when the owner is late for a flight is the hard part.
Boarding kennels, daycares, pet resorts · 8 min read
Vaccination records and recalls: the revenue most pet businesses ignore
The vaccination due-date list is the most valuable marketing asset a pet business owns, and almost nobody uses it.
Clinics, kennels and multi-service businesses · 8 min read
The hidden cost of no-shows in grooming salons and vet clinics
Put a number on the empty slot, then fix it with deposits, reminder timing and a rebooking habit.
Salon owners, clinic managers · 8 min read
Works with
Retail & POS
A till built for a pet shop counter. Scan, sell, take any payment, and watch stock drop as you go. Tax handled, drawer counted, day closed.
Grooming & Spa
Grooming tickets that carry the coat notes, the photos and the price. Rebook a regular in seconds and let commission add itself up.
Boarding & Daycare
Runs booked properly, occupancy you can see, and a check-in that catches lapsed vaccinations before the dog is through the door.
Next step
Want to see Engagement & CRM on your own workflow?
Twenty minutes on the real software, walked through the way you actually work. No slide deck, and nobody chases you afterwards.