1. What you receive
Fretso is software delivered over the internet. A subscription gives your business an account on Fretso, hosted by us, with the modules included in the plan you chose — appointments, grooming, boarding, clinical records, invoicing, staff management and the emails that go with them.
There is no physical product, and nothing is posted to you.
2. When you receive it
Immediately. A trial account is usable the moment you confirm your email address. A paid subscription takes effect as soon as the payment is authorised — normally within seconds, and always within a few minutes.
If a payment is still being confirmed by your bank, your account keeps working while we wait. We do not switch anything off during that window.
3. How access works
You use Fretso at app.fretso.in in a web browser, on any device. There is nothing to install and no licence key to enter. Your team gets their own logins, with the permissions you give them.
Access continues for as long as the subscription is active. If you cancel, it continues until the end of the period you have already paid for.
4. Nothing is shipped
We do not ship goods and there are no delivery charges, delivery addresses or delivery timelines to worry about. Any address you give us is used for your invoices and your own business records, not for posting anything.
5. Setup and onboarding
A new business is usable straight away: opening hours, your own account as a bookable member of staff, and the standard set of customer emails are all created for you, so you can take a booking within minutes of signing up.
What only you can decide — your kennels, your services, your prices, your vaccines — is yours to enter, and the setup guide inside the app walks through it in order.
Where onboarding or data migration has been agreed separately as a paid service, the timeline is whatever we agreed in writing with you.
6. If something does not arrive
If you have paid and cannot get in, tell us at[email protected] and we will sort it out. If we cannot give you the access you paid for, we refund it — see theRefund and Cancellation Policy.