Tour
Every screen, no signup
All 46 of them, in the order a week actually runs. Real screens from the working app, not mockups.
The front desk
What the shop opens on, and how you find a record while somebody is standing at the counter.
The control centre
The screen the business is run from. It arranges itself around whose day it is — a groomer opens on their own board, the front desk on who is arriving and what is owed — and yesterday and tomorrow are one press away. What is already late comes first, and disappears when there is nothing wrong.
One box over everything
Pets, parents, phone numbers, microchips, reference codes. The phone rings and the caller ID gives you a number, so a number is what it searches best.
Every animal on the books
Searchable by name, breed or the person who owns them. Archived animals drop off the list without losing a single invoice or clinical note.
The pet file
The part that actually matters. A dog groomed nine times, boarded twice and seen once by a vet is one file — with allergies and handling notes at the top, where whoever picks up the clippers will see them.
Pet parents
With the animals attached. One person can have three dogs; one dog can have two people who both need telling.
A parent
Their animals, their invoices, and what they owe — which is the column that tends to get looked at last and pays for itself first.
Online booking
The page your customers use, and what arrives at your end when they do.
What a customer sees
No account, no password, no app. Four fields and a time. Everything else is behind an optional link, because a long form on a phone at nine in the evening is a form nobody finishes.
Which is mostly a phone
Days are a strip you swipe rather than a date picker you fight. The times shown are genuinely free — the same availability the diary uses, not a copy of it.
What lands at your end
A request, not an entry in your diary. Accept it and the customer, the pet and the appointment are all created at once — and a regular is matched on their phone number rather than becoming a second record.
On your terms
Which services can be booked online, how far ahead, how little notice you will take. Grooming online and the vet room by phone, if that is how you work. Switched off, the address shows nothing at all.
Appointments
A diary that only offers times you can actually deliver.
The diary
Times shown are genuinely free: opening hours, the person’s shift, approved leave and everything already booked, all considered. A slot offered and then refused on save is a promise already made to a customer.
A single visit
Scheduled, checked in, in progress, completed — and the emails sent about it listed underneath, so you can see exactly what the customer received.
Hours and holidays
A closed day offers nothing and says so. Booking outside hours is possible but has to be ticked deliberately, which is how the 7pm regular happens and the accidental 8am does not.
Repeat bookings
For the customer who comes every six weeks. Set the pattern once.
Grooming
A board rather than a list, because once a dog is in the building the question changes.
The board
Booked, waiting, in progress, ready, collected. Ready is the state that costs money when it is wrong — a dog ready for ninety minutes with nobody rung is a kennel you cannot use.
A groom ticket
Coat on arrival, how the animal handled, the style asked for, and consent with a name against it. Before-and-after photos attach here: fifteen seconds that settle almost every dispute that ever arises.
Every groom
Open or finished, filterable by state.
Services and prices
Priced by size band and coat type, because a large double coat is a different job from a small smooth one. One number for "full groom" is how salons underprice their hardest work.
Packages
Six grooms bought up front, redeemed one at a time, with the balance tracked.
Boarding
Occupancy, and the handover notes the six a.m. round depends on.
Occupancy
Which run is full, by whom, until when. An occupied kennel is not offered for overlapping dates at all — refusing at check-in is too late, because you have already said yes.
A stay
Feeding, medication, special diet, vet instructions, emergency contact, and daily tasks ticked as they happen — so when an owner asks whether Bruno ate on Tuesday there is a better answer than "I think so".
Every stay
Past, current and booked.
Kennels and runs
Size, capacity and nightly rate. A suite that takes two dogs from the same family is a different thing from two singles.
Nightly rates
By size, and by season if your December looks nothing like your February.
Clinical
The records you will stand behind in a year.
Consultations
Weight, temperature, heart and respiratory rate, and SOAP notes. A follow-up date turns into a reminder, which is the difference between a plan and an intention.
Vaccinations
What was given, the batch number, and when the next is due. The warning appears when a stay is booked rather than when the dog arrives — three weeks’ notice is a booster booked; Friday afternoon is a customer lost.
Prescriptions
Written, and whether they have been dispensed.
Protocols
The rule that turns a jab into a date. Without one, nothing is ever due and no reminder is ever sent.
Your vaccine list
Chosen from a list rather than typed, so two people cannot spell Leptospirosis two ways and produce two vaccines no reminder can reconcile.
Money
Invoices produced by the work, not typed afterwards.
The ledger
Paid, part paid, outstanding. A collected groom, a checked-out stay and a closed consultation each already contain everything an invoice needs — retyping it is how you bill for the wrong dog on the wrong day.
One invoice
Lines with per-line tax, payments recorded against it, and a PDF carrying your logo and details. Once issued the totals are frozen: to correct it you void or credit, and both leave a trace.
Just the ones owed
Fifteen minutes on a Friday recovers more than most pricing changes. Businesses are usually owed more than they think, and the reason is rarely that anyone refused.
Numbering, GST and fees
Your invoice series, tax settings, and a consultation fee — flat for the business, or different per vet.
Your team
Who can do what, who is on, and what they have earned.
Roles
Not a question of trust — a question of blast radius. A Saturday temp adds pets and checks dogs in. They do not change the price list or void an invoice, because at 4pm with three dogs barking, people click things.
The rota
Shifts decide when the diary can offer a person. A shift type nobody is assigned to offers exactly as many appointments as no shift at all.
Leave
Requests, approvals and entitlements. Approved leave removes that person from the diary without anyone remembering to.
Commission
By rule — a percentage of the groom, or of a service line — worked out from what was actually invoiced.
What staff see
Their own week: shifts, leave, and what they have earned. Not the whole shop’s money.
Talking to customers
The messages that go out with your name on them.
What sends, and when
Confirmations, the day-before reminder, ready-for-collection, boosters due, invoices, receipts. Each on or off, in your own words, and only inside hours a human would choose — a reminder at 3am reads as spam even when it is useful.
Setting up
The parts you fill in once.
The setup guide
What is configured, what is missing, and why each step matters rather than just what it is called. Steps you genuinely do not need can be skipped.
Business details
The screen worth doing properly on day one: this is copied onto every invoice at the moment it is issued, and appears on every email you send.
Plan and billing
Three tiers, monthly or annual. Indian businesses are billed in rupees; everywhere else in dollars.
Access log
Who opened which pet record, and what they typed to find it. Owners and admins only.
Your account
Name, email, password.
On a phone
Built for a laptop at a desk — but the two things staff do standing up work properly.
The day, on a phone
What reception sees while holding a lead.
The diary, on a phone
Enough to answer "can you fit us in on Thursday" without going back to the desk.
What the screenshots don’t show
Everything above is the easy half. The half you cannot photograph: your records are visible to your business and nobody else, enforced by the database on every query rather than by the app remembering to ask. Roles are checked twice — once in the interface, once underneath, and the second one is the one that counts. Card details never touch our servers. Nothing is deleted silently: archiving keeps history, and an issued invoice can be voided or credited but never quietly edited.
If you would rather read than click, there is aweek in a pet business— the same screens, in the order the work happens.
Next step
Come and see it on your own shop
Twenty minutes on the real software, walked through the way you actually work. No slide deck, and nobody chases you afterwards.