Look up
Look up
One search box that takes a pet's name, the owner's name, a phone number, a microchip or any reference — and puts that animal's whole history on one screen.
Used daily by · Whoever picks up the phone
What Look up does
The phone rings. “Hi, it's about Bruno.” You have about four seconds before the silence gets awkward. Type what they said — his name, your customer's name, the number they're calling from — and everything about that dog is on the screen: when he was last in, what you did, whether his boosters are current, whether he's in your kennels right now, and whether anything's owed.
A real screen from Fretso
Capabilities
Inside Look up
01
Type whatever they told you
A name, a phone number, a microchip, a booking reference, an invoice number. You don't pick a category first — it works out what you gave it and searches only that.
02
Phone numbers actually match
Someone reads out ten digits. You saved it years ago with a +91 and spaces in it. It still finds them. Sounds obvious; almost nothing does it.
03
Spelling optional
Brunno finds Bruno. Sourab finds Saurabh. Nobody's ever spelled a name right while writing it on a form with a lead in their other hand.
04
One history, not six tabs
Grooms, stays, consultations, jabs, prescriptions and invoices in one list, newest first. On a call nobody knows which module the answer is in.
05
The things people actually ask
Are his jabs up to date. How do you usually cut him. What does he eat. Is he still owed a session on his package. Have you still got his blanket. All on the same screen.
06
Ctrl-K from anywhere
You're mid-way through checking a dog in when the phone goes. Two keys, search, answer, back to what you were doing.
The flow
How a day runs in Look up
- 01
The phone rings and you type what they said
- 02
The right pet comes up, with what matched it shown against each result
- 03
Allergies and handling notes first, then whether the pet is with you right now
- 04
Their whole history underneath, newest first
- 05
You answer the question, and hang up before they ask if you have their file
Works with
Appointments
One diary for grooming, boarding, daycare and the vet room, with reminders that go out on their own and a calendar invite the customer can actually add.
Grooming
A board of who is in, who is on the table and who is ready, with prices that already know the breed, photos on the file, and commission that adds itself up.
Boarding & daycare
Every stay against a real kennel, an occupancy board that cannot lie, a daily care log the owner would be glad to read, and the extras billed instead of forgotten.
Next step
Want to see Look up on your own workflow?
Twenty minutes on the real software, walked through the way you actually work. No slide deck, and nobody chases you afterwards.